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It’s Critical – We Must Improve Communication With Fans

Wendy Taylor is Head of Media at Newcastle and she is the one that;s been meeting with NUFC Fans United and her remit is to improve communications between the Newcastle fans and the club – and that’s been a huge problem ever since Mike Ashley bought the club six years ago.

wendy taylor 98

Wendy Taylor – Head of Media at Newcastle

There was a fairly successful meeting on Monday night which Wendy and the new Supporter Liaison Manager Lee Marshall both attended and Wendy has made some comments after the meeting.

Taylor was asked how important is good communication with the fans :

“It’s absolutely critical. The club is nothing without its supporters. Everyone at the club knows that.” “Newcastle haven’t been very good at that in the past and we are trying to improve.”

“One of the things we have been doing for the last year is attending these NUFC Fans United meetings.” “It isn’t necessarily representative of all fans and there is more we can be doing, but it is a starting point.”

“We have now appointed Lee Marshall as our supporter liaison manager and he is now working within my department to refresh and renew the supporters charter – what we commit to provide for our supporters.”

The meeting with NUFC Fans United will continue and we hope there is some improvement in the very near future.

It seems that Steve Wraith is acting as a spokesman for NUFC Fans United and he had this to say after Monday night’s meeting:

“I would like to see the club do road shows with Joe Kinnear,” “It worked with Niall Quinn at Sunderland and it should work at Newcastle as well.

“That is the only way you are going to get fans coming back towards the club’s way of thinking. Go out and talk to them that is all the fans ask.”

The problem we have with a Joe Kinnear road show is what happens if things erupt between the fans and Joe Kinnear, with Joe not exactly being the calmest person in the room.

And it would only take one such explosion with Joe using a tirade of the F word, like he did with Simon Bird of the Daily Mirror when he first arrived at the club in September of 2008, for there to be negative headlines all over the place.

And of course that’s exactly what the press will be looking for – so we think it’s a little dangerous to have Joe Kinnear meeting with Newcastle fans – it;s like pouring gasoline (petrol) onto an existing fire.

And Niall Quinn is a completely different personality than Joe and much less volatile and more professional.

But to their credit the club seems to be trying to get better communications going with the fans, so we’ll see what the future holds – but it cannot get much worse than it is today – so we are hoping for big improvements in the future..

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24 comments so far

  • sparky55

    Jun 26, 2013 at 10:27 AM

    Comment #1

    the fans being up in arms all the time and crucifying every decision Ashley makes is exactly why there is no communication and exactly why there never will be.

  • Jail for Ashley

    Jun 26, 2013 at 10:31 AM

    Comment #2

    Courtesy of NUFC.com
    At last – pre-season fixtures announcedThe club have at long last announced the pre-season schedule and it finally brings together most of the rumours and official announcements from our opponents:Tues 16.07.13 Motherwell (a) (ko 7.00pm)Sat 20.07.13 Rio Ave (a) (ko 6.00pm)Tues 23.07.13 Pacos de Ferreira (a) (ko TBC)Sun 28.07.13 Blackpool (a) (ko 3.00pm)Tues 30.07.13 St. Mirren (a) (ko 7.30pm)w/e 03/04.08.13 Game to be confirmedSat 10.08.13 SC Braga (h) (ko 6.00pm)It’s ended up being something of a mish-mash and looks to be even more haphazard than last season’s bizarre build-up.

  • Markaccus

    Jun 26, 2013 at 10:36 AM

    Comment #3

    At the risk of being sexist….

    Wendy Taylor… I would.


    Jun 26, 2013 at 10:37 AM

    Comment #4

    she look ummmmm … (lust)

  • one Tony Green

    Jun 26, 2013 at 10:39 AM

    Comment #5

    Steve Wraith great the man who turned up at St James’s carrying a coffin the press will have a field day.
    Why not have Mark Jensen from The Mag at least he will be show constraint and articulate.


    Jun 26, 2013 at 10:40 AM

    Comment #6


    Shes mine… back off

  • John Tudor

    Jun 26, 2013 at 10:46 AM

    Comment #7

    bag ower the heed for me
    over her not me hahah
    ashleys deserving of a break ……
    arm or leg

  • John Tudor

    Jun 26, 2013 at 10:47 AM

    Comment #8

    is she of roman or Pakistani origins

  • John Tudor

    Jun 26, 2013 at 10:51 AM

    Comment #9

    or batted for tomming about

  • martoon

    Jun 26, 2013 at 10:52 AM

    Comment #10

    You can rely on Markaccus to lower the tone 🙂

  • jimmysmith

    Jun 26, 2013 at 10:54 AM

    Comment #11

    that post by Pawl was obviously super and a credit to him and the blog, but I’m afraid it pays scant attention to the three things that Ashley detractors howl about, the name change which was appalling, Wonga and the fact that he has no personal ambitions for the club other than personal gain.

  • Rotonda heights

    Jun 26, 2013 at 10:55 AM

    Comment #12

    It’s funny how people say ” I wouldn’t want to buy the league”

    But no one had a problem when we bought Shearer for a then world record. If that wasn’t trying to buy success (which only just failed) then what was? Hypocrisy is a terrible thing.

    We have won nothing genuinely of note since 1955, so 58 years and counting!

    If we got taken over and we had a modern day KK with today’s equivalent budget and actually started impacting on the Chelsea’s, United’s, City’s etc are you really going to turn your back on it?


    Those reports were 2008 but had a June 26, 2013 date at the top, very confusing!!!

  • G

    Jun 26, 2013 at 10:58 AM

    Comment #13

    RH, in order to buy Shearer, we had to make several financial sacrifices, including doing away with the reserves, and selling a very highly rated young striker called Daren Huckerby for a pittance, as well as other concessions. This was the price of Shearer, not front loaded debt a-la city and chelsea.

  • G

    Jun 26, 2013 at 10:59 AM

    Comment #14

    Can I just say at the risk of joining the sexist crew above here, that I agree that she is definitely not a Beardsley.

  • one Tony Green

    Jun 26, 2013 at 11:01 AM

    Comment #15

    @ Jimmy get over the Wonga deal. You had no problem with Northern Rock and the trouble they caused people was incredible. The big banks have done a lot worse than Wonga and Barclays sponsor the EPL. Wonga also changed the name back.

    As i stated earlier the new cardiff city owners changed their strip from blue to red so be careful what you wish for.

  • wynsleap

    Jun 26, 2013 at 11:03 AM

    Comment #16

    Sparky55 @ 1 – The fans wouldn’t be “up in arms all the time and crucifying every decision Ashley makes” if he didn’t rashly and stupidly make them in the first place.
    I sometimes think he just lives solely to p**s us all off.

  • David B's Toon

    Jun 26, 2013 at 11:05 AM

    Comment #17

    Mike should learn from the past. What happened when Keegan had a spat with the board…? Keegan walked… What were the options…? What did Mike do…? Sacking Dennis Wise would have been the quickest and easiest answer!

    At the time Keegan wanted to back Joey Barton, who was on his way to prison. If Mike wanted to he could have drummed up that story. Let’s not forget there were rumours that Kevin wanted to sign Beckham. We also know that Kevin’s ambition of getting us back in the top four-are way off key. So there were options, one way or the other: all was not lost.

    So what did Mike do to protect his product? He spat his dummy out! He went off to Dubai to sell the club. Selling the club at the first sign of trouble is not an option. Especially when you come back empty handed!

    In this case sacking Derek Llambias is a good move-but the PR (not for the first time) was a disaster. Believe it or not Mike has got good grounds to dismiss Joe. His unprofessional approach that has led to an uprising: is justifiable to his contract being terminated. Even on such short notice. Once again the easiest solution is: damage limitation! Mike should then work with Alan-until another solution is found.

    But he still needs to find a coach that would help Alan: addressing the problem correctly. The fans would still not be happy with Alan; but a huge step forward!

  • Pugwash

    Jun 26, 2013 at 11:06 AM

    Comment #18

    Pawl on previous post:

    Well said, could not agree more.

    Markaccus this post @3

    Well said, could not agree more.

  • blew

    Jun 26, 2013 at 11:12 AM

    Comment #19

    We did not have any communication problems when the educated and professional Chris Mort was at the club. Since then the administration has deteriorated, which can be expected when unprofessional, uneducated retards are employed in various capacities to front the club.
    The comment about Steve Wraith – Steve Wraith represents Steve Wraith and nobody else. Opportunist springs to mind.

  • christoon5369

    Jun 26, 2013 at 11:31 AM

    Comment #20

    she can head my media anytime she likes 😉

  • ArtyH

    Jun 26, 2013 at 12:08 PM

    Comment #21

    If you finish 5th one year an narrowly miss relegation with an allegedly better squad, thereIis only the manager to blame as he puts the team out and defines the plays. Sadly a.p has no tactical awareness so our team suffered eg the loverpool game when we got shafted….well ad trully.

  • sirjasontoon

    Jun 26, 2013 at 1:47 PM

    Comment #22


  • sirjasontoon

    Jun 26, 2013 at 1:48 PM

    Comment #23

    JAMSHA how are the Socceroos doing?
    You Douche Bag.

  • Back Door Man

    Jun 27, 2013 at 4:41 PM

    Comment #24

    I kneel before our great leader as he can do no wrong and I’m sure his Media boss will do a sterling job.


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